The Unofficial Guide to Instant Messaging for Executives
IM is a real-time messaging application that allows users to see when their regular contacts are on-line (their "presence") and to chat with them through a common application. Instant Messaging lets users create a list of "buddies" with whom the user may want to communicate, e.g. the account manager's customers.
Read the white paper

The Benefits of Migrating Fax Communications to Converged IP Networks
Enterprise networks are evolving to support voice, video, and data applications on a single network infrastructure at an increasing pace. According to research firm Gartner, 91% of all enterprise telephone sales are expected to be IP-capable by 2009.
Read the white paper

Next Generation Call Centers
In today's call center environments, IT managers are confronted with many challenges ranging from optimizing call agent productivity and call center efficiencies to controlling overall operational costs. In most cases, call centers are geographically dispersed multi-site operations which often include remote agents. These are commonly referred to as virtual call centers. Another approach gaining momentum is the hosted call center which involves a service provider delivering both the multi-site connectivity along with the call center processing systems. This whitepaper takes a deep look into the requirements, functions, and technical methodology of how call centers can be deployed to optimize resources in delivering high-value services.
Read the white paper

On-Demand Conferencing Infrastructure
Companies today are facing several critical business challenges brought on by the increasingly virtual nature of their workplaces. More and more, employees are scattered across regions, nations, and continents-and yet they must be able to collaborate with one another, as well as with partners and customers, at any time and from anywhere. At the same time, both managers and employees want to keep travel to a minimum, since it's only getting more difficult and more expensive, both in real dollars and in terms of lost productivity before, during and after the event.
Read the white paper

Why Deploy a Premise-Based Web Conferencing Solution
Web conferencing refers to innovative technologies that allow people to communicate or "conference" over the internet. The industry is a convergence of technologies developed to provide cost-effective interactive communication channels for individuals and businesses. The capacity of the internet to span geographic barriers and instantly transmit information makes industry developments inevitable.
Read the white paper

Selecting a Conferencing System That's Easy to Use
Organizations are increasingly using audio and web conferencing to enhance communications among employees, customers and partners. These conferences can be used as a cost-effective complement to travel and face-to-face meetings.
Read the white paper

Web Conferencing's Expanding Role in Training
This white paper describes the results of a survey of 533 trainers conducted in December 2006-January 2007 concerning the usage levels, benefits, and justifications for web conferencing as a training application. It explores trainer attitudes concerning the relationship between a variety of synchronous and asynchronous tools, as well as the impact of web conferencing on live, in-person training.
Read the white paper

Managing Instant Messaging for Business Advantage:
Phase One: Assessing IM Usage
The ubiquity of consumer-grade, public instant messaging clients and the emergence of enterprise instant messaging servers has challenged IT organizations to develop management policies that deal with the corporate IM landscape as it exists today, while planning for the deployment of emerging presence-based technologies tomorrow. For organizations seeking prescriptive guidance for driving business advantage from instant messaging applications, this white paper provides a best practices overview for effectively managing the risks and costs associated with the corporate use of IM.
Read the white paper