How to Save Money While Migrating Your Telephone System to VoIP
Over the past few years, there has been a tremendous amount of interest in the IT community concerning Voice over Internet Protocol (VoIP). Some companies have already implemented a converged VoIP network, while others are content to use separate time division multiplexing (TDM) voice and IP data networks. This white paper will discuss reasons for migrating to VoIP, the issues and challenges associated with this move, as well as specific ways to reduce costs associated with the migration.
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AudioCodes VoIP Networking for Enterprises: Migrating to the New Voice Infrastructure
This paper describes a solution whereby business customers can lower their telephone expenditures, while improving communications between employees (both from the workplace and the home) by using Voice over IP (VoIP).
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Know Your Options Understanding Your Unified Messaging Choices
AVST CallXpress® is the leading unified messaging product on the market today. With over a 20-year heritage of supplying customers with call processing, voice messaging, unified messaging and unified communications solutions, CallXpress offers a wide range of solutions to a customer's communications problems. CallXpress excels in delivering robust, reliable, feature-rich unified messaging solutions that improve employee productivity and make a company easier to do business with. CallXpress was the very first product to offer unified messaging solutions to customers, starting over ten years ago. Yet AVST has continually added new unified messaging functionality to the product with every new release of software. This paper is intended to discuss the pros and cons of the various methods to deploy unified messaging.
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IP Telephony a Revolution for Structured Cabling Systems
In today's networking and cabling industry, the buzzword is IP telephony. Many see it as a major evolutionary step in telecommunications.
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Testing ATAs, Gateways, VoIP PBXs, and other Signal Processing Elements in VoIP Networks Through Unified Communications
To reliably and efficiently handle voice communications, IP networks contain a myriad of signal processing devices including gateways, analog telephone adapters (ATA), and VoIP PBXs. A PSTN / IP gateway permits calls to be placed between a VoIP phone and a PSTN phone. In essence, it provides a bridge between two different network technologies - TDM and IP. An ATA is similar to a gateway but generally handles a few lines common to a home or small office application. A VoIP PBX may have PSTN connectivity (and therefore gateway functions) or may be totally IP.

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Beyond Quality of Service
Preparing Your Network for a faster Voice over IP (VoIP)/ IP Telephony (IPT) Rollout with Lower Operating Costs.
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SIP Trunking Benefits and Best Practices
Back in the days of wireline telephony, when all phone calls went over the PSTN, businesses would purchase "trunks" - a dedicated line or a bundle of circuits - from their service provider. Today, we have adapted the concept of "trunking" to the IP-enabled landscape resulting in lower telephony costs and rapid return on investment (ROI) plus the opportunity for enhanced communications both within the enterprise and with vendors, customers and partners.
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IP Telephony and Reliability: Protecting Mission-Critical Phone Systems from Power Threats
IT managers who are used to implementing power protection for IT network or data center applications face new challenges in protecting their enterprise IP telephony systems. Users demand the same high level of reliability for IP telephony and its converged voice/data/ video applications as they demand from the conventional phone systems that IP telephony replaces.
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Mitel 3300 IP Communications Platform (ICP) Secure Voice Communications
The purpose of this document is to review the security threats to a voice communications system and discuss the comprehensive defenses available as part of Mitel® 3300 IP Communications Platform (ICP) portfolio of solutions.
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Planning an IP Network for Voice and Data
Setting up a network to carry Voice over IP (VOIP) traffic along with the data packets requires an understanding of what features are needed in the routers and switches of the network. It is also helpful to understand how much data bandwidth is required to successfully transport VOIP voice conversations, and what tradeoffs are possible to get by with less bandwidth than would normally be necessary.
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Trends Driving Management System Integration
Telephony technologies in the enterprise workplace are changing. The development of Voice over IP (VoIP) has brought with it the convergence of voice and data.
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Voice Over IP (VoIP) Implementation Guide for Network Performance Management
The long-hyped convergence of voice and data onto a single network is finally becoming reality. Major industry magazines and analysts are now discussing the explosion of VoIP deployments, and corporate rollouts have commenced in order to take advantage of the operational efficiencies and competitive advantages that are facilitated through VoIP's advanced communication services.
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Implementing the VoIP Network
A Technical Briefing On VoIP and Converged Networks
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The benefits of using SIP in customer service
SIP is all about going from a connection mindset to one of rich communication where every touch point with customers becomes an opportunity for dynamic information exchange. SIP opens a new universe of possibilities to build stronger customer relationships in more powerful ways. It's like going from four-color to 3-D and beyond. As a result, SIP is dramatically transforming the whole approach of how you measure the proficiency of your contact center.
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The ROI of IP Telephony Management
Recent research reveals that organizations can reduce IP telephony operational costs by $1149 per user per annum, simply by using specialized IP telephony management tools.
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Multi-vendor IP telephony management: challenges and solutions
An increasing number of enterprises are faced with the challenge of supporting and maintaining IP telephony systems from multiple IP-PBX vendors.

This paper examines the increasing occurrence of these environments and the present day challenges of using multiple tools to manage them.
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The ROI of IP Telephony Management
A compelling look at the hard numbers behind costs, benefits of IPT monitoring & management
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Extending VoIP to Remote Locations: Challenges and Solutions
In the early days of VoIP, the central issue facing the industry was whether voice quality could be effectively maintained using IP as the transport. Technology vendors, service providers and corporate network managers put a huge amount of effort into addressing this issue. As a result, VoIP is now an attractive alternative to conventional analog voice and the PSTN.
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Call Centers in the Small-to-Medium Business
The technology that has enabled large call centers for airlines, banks and governmental agencies is rapidly becoming available to the Small-to-Medium Business (SMB). Prices have dropped dramatically. The skills needed to operate a call center have become simplified and no longer require full-time specialists.
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Yankee Group Decision Note^SM Market Intelligence
To Reduce Operating Costs and Drive Up Productivity, SMBs Must Rely on Trusted VoIP Vendors and Channel Partners
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Six Steps to Setting up a Successful Call Center
Whether you're just ramping up a new business or are experiencing growing pains, your phone system has to fit your business needs. Today, staying competitive means effectively routing and queuing sales and support calls from customers. Customers now are seasoned veterans in contacting call centers. They expect a smooth, quick process and resolution.
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The True Value of VoIP
VoIP (Voice over Internet Protocol) is one of the hottest trends of the 21st century. Everyone is jumping on the bandwagon, from carriers to residential service providers. What is VoIP really, and why should you care?
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The Effects of Interference on VoFi Traffic
The purpose of this document is to report on a similar set of tests we performed to evaluate the impact of various sources of interference on Voice over IP over Wi-Fi (VoFi) traffic. The methodology we used was similar to that applied in the Tech Notes noted above, but involved a somewhat different WLAN configuration and the use of specialized analysis equipment to quantitatively determine voice quality over multiple simultaneous VoFi links subject to various forms of interference.
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Laying the groundwork for IP Telephony
This paper explains the components and process involved in an IP Telephony Assessment and how it can help you lay the groundwork for a successful IP Telephony implementation.
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Real-Time Contact Centers: What the Competition Knows That You Don't
Businesses with mission-critical contact centers face the constant challenge of finding the right balance between performance and cost. While they must differentiate themselves from competitors and meet the increasing service demands of customers, they must simultaneously find new ways to be more efficient in their operations.
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Emergency Response: Are You Prepared?
The United States is no stranger to natural disasters and man-made emergencies, including terrorist attacks, shooters/snipers, chemical spills, fires, tornados, floods, hurricanes, earthquakes and pandemics. Because governmental response to these emergencies has increasingly fallen short of action plans, agencies at local, state and federal levels have focused their attention on the need to improve their emergency response and notification communications.
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The ROI of IP Telephony Management
A compelling look at the hard numbers behind costs, benefits of IPT monitoring & management
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